Refund Terms and Conditions:

 1 – Please note: this form cannot be used to get refunds on any form of promotional credit, especially joining credit.
2 – Reasons how your account may have ended up with a credit
a – You may have made a regular automatic payment which was higher than your monthly bill
b – If you closed your account, you may have overpaid your final balance
c – Our billing systems might have made an error while calculating your monthly bill