FAQ

Online self-service for account queries

MyFarmside is the way to go for day-to-day activities on your account (paying your bill, checking your usage, data booster etc.) If you haven’t already, now would be a good time to sign up and activate your MyFarmside account.

Need help logging in to MyFarmside?

Logging in to MyFarmside is super easy; just enter your email address or customer number and use your current password.  If you’re unsure what your current password is or haven’t logged in before, it’s easy to reset your password by simply clicking on the password reset link, which can be found on the login page.

How best to get in touch

Our Timaru based call centre is here to answer your calls, message us on Facebook Messenger, email us on customerservices@farmsideltd.co.nz or request a call back means you can get on with life while we get back to you.

Top Tip: If calling is your only option, Monday mornings can be pretty busy.  So, best to try a different day later in the week if possible.

Our Timaru based team are only a phone call away on 0800 32 76 74. Calls to our customer service 0800 number are free and a call back option is available for calls outside of our opening hours. Our customer service team are available to take your calls from 8am to 7pm on Monday to Friday, and 9am to 5:30pm weekends and public holidays.

I’m unable to login to MyFarmside using my existing password.

For security reasons we have adjusted the password credentials to include 8-10 characters. If you are unable to log in or have attempted to log in more than 3 times then please click forgot password and an email will be generated to the registered email address.

What are the Farmside mail server settings (only available to existing email customers).

  • Email Address: username@fs.tractadigital.co.nz
  • Incoming Mail (POP3): pop3.farmside.co.nz
  • Outgoing Mail (SMTP): smtp.farmside.co.nz
  • Incoming Server (POP3): Port 110
  • Outgoing Server (SMTP): Port 25
  • SMTP Authentication: Yes
  • Incoming Settings
  • Server Type: POP
  • Server Name: pop3.farmside.co.nz
  • Server Ports: 110 without SSL
  • Username: Full email address
  • Password: correct Email account password
  • Outgoing Settings
  • Server Type: SMTP
  • Server Name: smtp.farmside.co.nz
  • Server Ports: 25 without SSL
  • Additional: Authentication is required
  • Username: Full email address
  • Password: correct Email account password

Can I use Farmside email when I’m away from home?

Yes, absolutely. Via https://webmail.farmside.co.nz you can log into your email account with your Farmside username and password. If you are trying to access emails via a mail client you will need to enter the Farmside mail settings below.

  • Incoming Mail (POP3): pop3.farmside.co.nz
  • Outgoing Mail (SMTP): smtp.farmside.co.nz
  • Incoming Server (POP3): Port 110
  • Outgoing Server (SMTP): Port 25
  • Web Mail: https://webmail.farmside.co.nz
  • SMTP Authentication: Yes
  • Incoming Settings
  • Server Type: POP
  • Server Name: pop3.farmside.co.nz
  • Server Ports: 110 without SSL, or 995 with SSL
  • Username: Full email address
  • Password: correct Email account password
  • Outgoing Settings
  • Server Type: SMTP
  • Server Name: smtp.farmside.co.nz
  • Server Ports: 25 without SSL, or 465 with SSL
  • Additional: Authentication is required
  • Username: Full email address
  • Password: correct Email account password

Do you issue Static IP addresses?

Yes we do, please call us on 0800 32 76 74 to find out current pricing and if you want to get a Static IP address activated.

I’m moving into town, can Farmside offer a service?

Farmside offer more than just Wireless Broadband and Satellite solutions, so in most cases we can relocate your existing service or provide you with a new one wherever you move.

Farmside offer a range of broadband solutions including RBI Wireless, ADSL, VDSL, Satellite Broadband and Fibre. We also offer a selection of phone services including Landline, Wireless Phone, Farmside Voice and Mobile plans.

Give us a call on 0800 32 76 74 and let us know your new address so we can let you know what’s on offer and talk you through plans and pricing.

Mobile data settings.

The following settings are required for your Farmside mobile device to access the mobile data network or click here to receive your mobile phone data settings via SMS.

MMS Settings

  • APN Name: wap.farmside.net.nz
  • MMS Gateway IP Address: 172.030.038.003
  • MMSC URL: http://farmside.nzmms.net.nz/pxtsend
  • MMSC Port: 8080

WAP Settings

  • APN Name: wap.farmside.net.nz
  • User Name: leave blank
  • Password: leave blank HTTP
  • Proxy Server: 172.030.038.003
  • Proxy Port: 8080

Internet Settings

  • APN Name: www.farmside.net.nz
  • User Name: leave blank
  • Password: leave blank

Internet Tethering

  • APN Name: www.farmside.net.nz
  • User Name: leave blank
  • Password: leave blank

What is your data usage period?

Broadband Services

Our data usage period is from the 21st to the 20th of the following month. This is our usage period every month.

Mobile Services

Our data usage period is from the 1st to the 30th/31st of the month. This is our usage period every month.