Network Guarantee Terms and Conditions

The Network Guarantee applies to new and re-signing Mobile On Account customers.

The Network Guarantee may not last forever, so get in and try us while it does.

To make a claim, you’ll need to call into the Farmside Call Centre within 30 days from the date of purchase with any devices you bought and advise us about your network issues.

You will receive a refund for the cost shown on your purchase receipt on the day you signed up for your monthly Base Plan, and any Add-ons purchased at sign up. These costs will be refunded to you no later than 3 weeks after we’ve finalised your claim in store.

Any additional purchases you’ve made after the date of purchase will not be refunded. This means that if you’ve been overseas and have any roaming charges, or you’ve used your device(s) a lot and racked up excess usage charges, or charges for things like calls or TXTs to premium numbers or international calls that aren’t included in your plan, you’ll also need to pay these.

If you’re adding a new service to your current Farmside account, the Network Guarantee only applies to the new service and not to existing services on the account – unless, of course, they are less than 30 days old themselves and also eligible.

If there are any credits on your account that have been given to you by Farmside, they won’t be refunded, exchanged or redeemable for cash when you claim.

You can take us up on our Network Guarantee for 1 mobile and 1 mobile broadband claim once every 12 months but this doesn’t affect any other rights or remedies you may have under the Consumer Guarantees Act.