FAQ

 

Online self-service for account queries

MyFarmside is the way to go for day-to-day activities on your account (paying your bill, checking your usage, data booster etc.) If you haven’t already, now would be a good time to sign up and activate your MyFarmside account.

Need help logging in to MyFarmside?

Logging in to MyFarmside is super easy; just enter your email address or customer number and use your current password.  If you’re unsure what your current password is or haven’t logged in before, it’s easy to reset your password by simply clicking on the password reset link, which can be found on the login page.

How best to get in touch

Our Timaru based call centre is here to answer your calls, message us on Facebook Messenger, email us on customerservices@farmsideltd.co.nz or request a call back means you can get on with life while we get back to you.

Top Tip: If calling is your only option, Monday mornings can be pretty busy.  So, best to try a different day later in the week if possible.

Our Timaru based team are only a phone call away on 0800 32 76 74. Calls to our customer service 0800 number are free and a call back option is available for calls outside of our opening hours. Our customer service team are available to take your calls from 8am to 7pm on Monday to Friday, and 9am to 5:30pm weekends and public holidays.

I’m unable to login to MyFarmside using my existing password.

For security reasons we have adjusted the password credentials to include 8-10 characters. If you are unable to log in or have attempted to log in more than 3 times then please click forgot password and an email will be generated to the registered email address.

Do you issue Static IP addresses?

Yes we do, please call us on 0800 32 76 74 to find out current pricing and if you want to get a Static IP address activated.

I’m moving into town, can Farmside offer a service?

Farmside offer more than just Wireless Broadband and Satellite solutions, so in most cases we can relocate your existing service or provide you with a new one wherever you move.

Farmside offer a range of broadband solutions including RBI Wireless, ADSL, VDSL, Satellite Broadband and Fibre. We also offer a selection of phone services including Landline, Wireless Phone, Farmside Voice and Mobile plans.

Give us a call on 0800 32 76 74 and let us know your new address so we can let you know what’s on offer and talk you through plans and pricing.

What is your data usage period?

Broadband Services

Our data usage period is from the 21st to the 20th of the following month. This is our usage period every month.

Mobile Services

Our data usage period is from the 1st to the 30th/31st of the month. This is our usage period every month.

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What are the Farmside mail server settings.

Any Modern application supporting automatic detection and settings should automatically detect the relevant settings using the correct username and password.

  • Email Address: username@farmside.co.nz (your full email address)
  • Username: username@farmside.co.nz (your full email address)
  • POP3
    • Incoming Mail (POP3): pop3.farmside.co.nz
    • Incoming Server (POP3): Port 995
  • SMTP
    • Outgoing Mail (SMTP): smtp.farmside.co.nz
    • Outgoing Server (SMTP): Port 465
  • IMAP
    • Incoming Mail (IMAP): imap.farmside.co.nz
    • Incoming Server (IMAP): Port 993

I use Farmside email when I’m away from home?

Yes, absolutely. Via https://webmail.farmside.co.nz you can log into your email account with your Farmside username and password. If you are trying to access emails via a mail client you will need to enter the Farmside mail settings as above.

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Mobile data settings.

Most modern devices will acquired the required settings when connecting to the network for the first time.

MMS for Android

  • Name: One NZ MMS
  • APN: live.vodafone.com
  • MMSC: http://pxt.vodafone.net.nz/pxtsend
  • MMS Proxy: 172.030.038.003
  • MMS Port: 8080
  • MCC: 530
  • MNC: 01
  • Authentication Type: PAP
  • APN Type: mms

MMS for iOS

  • MMS APN: live.vodafone.com
  • MMSC: http://pxt.vodafone.net.nz/pxtsend
  • MMS Proxy: 172.030.038.003:8080

Mobile Data for Android

  • Name: One NZ Internet
  • APN: vodafone
  • MCC: 530
  • MNC: 01
  • Authentication Type: PAP
  • APN Type: default

Mobile Data for iOS

  • Mobile Data APN: vodafone

Some additional settings and device support can be found here Device Support.

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Mobile Guarantee FAQ’s

When you join us on a Pay Monthly plan (On Account), if you’re not fully satisfied within the first 30 days, you can get your money back.

Eligibility

I have a mobile network issue, how long before I can ask for a refund?

After joining, you’re unhappy with our mobile network, you can contact our team on 0800 32 76 74 within 30 days of purchase and get your money back.

Can I get a refund on any plan?

The guarantee applies to all new and resigning Pay Monthly customers.

Refunds

Will I get all my money back?

Yes, you will receive a refund of the full base plan cost of the Mobile plan you had signed up for.

You will still be required to pay for any out-of-bundle charges, Add-Ons bought after sign up, roaming and any other premium service charges.

Can I get my refund in cash?

No, refunds cannot be made in cash. Your refund will be paid to your nominated bank account within 3 weeks after we’ve finalised your claim in store.

How long will it take for me to get my money back?

Your refund will be completed within 3 weeks after we’ve finalised your claim in our call centre

It’s been three weeks and I haven’t got my refund yet?

Please call 0800 32 76 74, and we will escalate this to ensure you receive your refund ASAP.

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